Company Policies 

Menu Availability and Substitutions

The menu price quoted is based on the estimated guest count. If the guaranteed guest count is significantly less than the estimated guest count, we may have to reprice the menu as fixed costs must be amortized over the fewer attending number of guests. 

Coastal Kitchen Catering reserves the right to substitute ingredients and/or raise prices (with your input and approval) in the event that food prices rise substantially between the time of the signing of the contract and the date of the event.

Guest Count Guarantee

A final guest count is required 21 business days prior to the event. If the final head count is not provided 21 days in advance, the original count will be considered the guarantee.

Guest Count Increases

If the guest count increases after the guaranteed guest count is received, we will be happy to try to accommodate you. Coastal Kitchen Catering, however, reserves the right to make substitutions in menus for those guests in excess of the final guaranteed guest count.

Deposits

A 25% deposit and a signed contract is required to reserve a catering date. The deposit will be applied to your final invoice.

 Payments

Coastal Kitchen Catering accepts cash, checks, Visa, MasterCard, Discover, and American Express. Full payment for your catered event must be received upon completion of your event.

 Cancellations

Cancellation notice should be given in writing. Refunds will be determined by the date of cancellation compared to the function date. The client is responsible for all out-of-pocket expenses (e.g.: purchased food, non-refundable rental expenses, purchased decorations) sustained by Coastal Kitchen Catering. In addition, Coastal Kitchen Catering has the right to retain 50% of the deposit if you cancel the event 60 - 90 days prior to the event date, or 100% of the deposit if you cancel the event 59 days or less prior to the event date.

Leftover Food

The client may keep any and all leftover food if Coastal Kitchen Catering agrees that it is still safe to consume. Coastal Kitchen Catering reserves the right to remove and dispose of all leftover food and beverages not consumed by the end of an event. If leftover food is taken by you or event guests, it then becomes your or the guest's responsibility for proper refrigeration and handling. Coastal Kitchen Catering waives any liability of any leftover food taken by you or your guests.

 Service Fees

A 20% gratuity charge is added for all events, as well as a 5% event fee.